VectorVest
ProGraphics
When
I try to download, I receive error
0. Back
To Top
- From the VectorVest homepage,
click on Download at the top
in the dark blue.
- Click on Settings.
- Click on the Options tab,
and verify that the number
of days to download is set
to 10.
- If you are using a dial-up
connection you may want to
set this to 5.
- If
you are still receving this
error, please try the following:
- Open Internet Explorer.
- Click on File.
- If there is a check
mark next to "Work
Offline", uncheck
it.
- Try to download again.
- If
you still receive this error
and have a firewall, disable
it and attempt to download
again. If the download succeeds,
refer to your firewall documentation
to determine how to allow
access for programs to the
Internet.
When
I try to download, I receive error
12029. Back
To Top
Error 12029 indicates that something
on your machine (generally a firewall)
has blocked access to the Internet
for our software. To fix this
error, either disable your firewall
before downloading, or refer to
your firewall documentation to
determine how to allow access
for programs to the internet.
After
downloading the nightly update,
I receive error 10011976.
Back
To Top
This error occurs when the program
detects an incorrect day of information
to process. To correct this error,
follow these steps:
- Double Click My Computer.
- Double Click Local Disk
(C :) [or whichever drive
VectorVest is installed on].
- Double click the Program
Files folder
- Double click the VectorVest
folder
- Double click the VectorVest
ProGraphics 6.0 folder
- Double click the Download
folder.
- Choose any item on the right
side of the screen by clicking
on it once
- Click on Edit
- Click on Select All
- Click on File
- Click on Delete
- Click Yes to confirm deletion.
- Open up ProGraphics 6.0
and download again
When
I try to download, I receive
error 12007. Back
To Top
This error occurs when one of
three things happens.
- There is no current connection
to the Internet.
- The Internet
connection you have is not
a good connection.
- There is
something blocking the download.
(Firewall)
If you are able to go to websites such as research.microsoft.com
then most likely your Internet
connection is active. If you can
not get to that site, try to restart
your Internet connection.
If you still get the error after
restarting your Internet connection
you probably have a Firewall that
is blocking the download of the
data. If you have a Firewall,
you would need to add the VectorVest
program to the safe list.
When
I try to download I receive
a message: "We could not
register your product for the
following reason: Our records
indicate that you have already
activated this product on [X]
computers. You are only licensed
for [X] computers."
Back
To Top
This occurs when you have installed
the program on more machines
than your account has you licensed
for. You can either purchase
an additional user license or
have your account reset to move
your activation from one machine
to another.
VectorVest
OnLine
Why
can I not access VectorVest
OnLine through Netscape?
Back
To Top
Netscape (and several other
browsers like Opera, Firefox,
and Mozilla) do not have the
functionality required to access
and utilize the features in
our OnLine product. To access
and use VectorVest OnLine, you
need to use Microsoft Internet
Explorer 6.0.
When
I log on to VectorVest OnLine,
none of the toolbar buttons
work. Back
To Top
This occurs when a firewall has
blocked out some of the content
of our website. To resolve this
error follow the following steps
- Disable the Firewall.
- Open Internet Explorer
- Click Tools
- Click Internet Options
- Click on Delete Files
- Put a check next to Delete
all offline content
- Click OK. (Note: This may
take a few minutes to complete,
as it is deleting all of the
stored images etc. that you
have from browsing web pages.)
- Close Internet Explorer
- Leave the Firewall disabled.
- Open Internet Explorer
- Log into VectorVest OnLine.
- Click on Stock Viewer, UniSearch,
and Graphs once.
- Enable the Firewall and
close Internet Explorer.
- Log back in to verify that
everything still works.
I
am having trouble using VectorVest
OnLine when using my Satellite,
Cellular, or dialup connection
Back
To Top
Due to the nature of Satellite
or Cellular connections, they
may not be as stable as other
methods of connecting to the
Internet. Dialup connections
are much slower than broadband
connections. If you continue
to have problems using VectorVest
OnLine with any of these Internet
connections, and have no alternate
method of connecting to the
Internet (ie. DSL or Cable Modem),
VectorVest ProGraphics v6.0
is our recommended
product.
When
I log into VectorVest OnLine,
I receive a message saying “It
appears your account is expired.”
Back
To Top
CAUSE:
This means that somehow your
account does not have access
to VectorVest OnLine. There
are a few things that can cause
this.
- If you are on an annual
subscription, your expiration
date may have come. If this
is the case you would need
to call 1-888-658-7638
to renew your subscription.
- If you are on a monthly
subscription, the credit card
you are using did not process
correctly. Perhaps the one
we have on file is expired
or you may have cancelled
that card. If this is the
case, please call 1-888-658-7638.
- After your trial ended,
we may have entered your subscription
order incorrectly. If this
is the case, please call 1-888-658-7638.
99% of the time, we can fix
this within five minutes of talking
to you.
When
I log into VectorVest OnLine,
I receive a message saying “The
username and/or password that
you have entered is invalid. Please
reenter your username and password
and try again.” Back
To Top
CAUSE:
This most likely occurred due
to an incorrect password being
entered. The password is case
sensitive. It may also be caused
by an incorrect username being
entered.
FIX:
We can typically fix this error
by emailing the username and password
to you. Once you get the email,
enter your username and password
exactly as it appears in the email.
Click
here to have your username or
password emailed to you
When
I try to retrieve my username
and password through email, I
receive a message saying “Your
email address was not found. Please
try again.” Back
To Top
CAUSE:
The email address we have on file
for you is different than the
one you are typing in the box.
FIX:
If you know another email address
that you may have given us when
you started your subscription,
you can type that one in. If your
email address has changed, please
call 1-888-658-7638
so that we can update your email
address.
General
The
Tutorial Video will not play
on my computer.
Back
To Top
The Tutorial Video is a video
CD. In order to view it, we
suggest installing the latest
version of Windows Media Player
from Microsoft.
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